You must contact us for exchange within 24 hours.

Broken or Damaged jewelry must be returned in original packaging.

Please contact us via e-mail or at  503 504 1435 immediately.

If you do not call or e-mail before the return, it will be sent back to you.

Further More:

Our quality assurance and packaging standards are extremely high – all items
are hand packed.

Lastly:

There truly should be little reason for you to receive any damages.